Tenant Lifecycle
Turn Everyday Engagement into Long-Term Loyalty
The most resilient portfolios are built on thoughtful, intentional tenant relationships.
HqO's enhanced Tenant Lifecycle tools give CRE teams a powerful, unified platform to deliver hospitality-driven experiences that drive activation, engagement, and retention at scale. This release streamlines every touchpoint—from onboarding to access, services, and communication—into smarter, more connected workflows that deepen relationships, increase satisfaction, and unlock AI-powered intelligence to fuel long-term portfolio growth.
Tenant Onboarding
Make Every New Tenant Feel Connected from the Start
Make every new tenant feel at home with a simple, welcoming onboarding experience. Through the HqO platform, tenant contacts can confirm company details, set up their teams, and opt into the amenities, services, and digital tools available to them.
By making onboarding easy, intuitive, and personalized, operators can accelerate engagement and promote early adoption of everything your property has to offer—turning move-in moments into the start of stronger customer relationships.
Tenant Surveys
Capture Feedback That Fuels Connection and Improvement
Empower your teams to listen closely and act quickly—gathering meaningful insights at any stage of the tenant journey, from move-in to renewal. Easily configure and send surveys to surface evolving needs and ensure every CapEx investment strengthens satisfaction, retention, and long-term value.
User Management
Extend the Experience to Every End User
Empower tenant admins to invite and onboard their own users—getting employees connected to amenities, services, and digital experiences from day one. By enabling self-service user management, property teams drive adoption of services, increase amenity engagement, and build stronger, more integrated tenant relationships across the portfolio.
End User Apps
Extend Your Brand, Elevate Every User's Experience
Connect individual users to the full workplace experience through HqO's mobile and web apps—making it easy to discover and access amenities, events, services, and the community around them.
Through flexible branding options, customers can personalize key aspects of the digital experience—showcasing their property's identity, strengthening brand presence, and reinforcing the building's hospitality-first positioning.
Access Management
Deliver Seamless, Smart, and Secure Entry at Scale
Create a seamless, secure arrival experience for every tenant and guest that aligns with modern tenant expectations. With integrated access control and mobile credentials, property teams can manage building entry with ease—reducing friction, reinforcing safety, and supporting hospitality-first operations. Empower tenants to move freely and confidently—while maintaining full control and visibility across your properties.
NFC & Apple Wallet
Faster, Simpler, Smarter Entry
Deliver a mobile-first entry experience that tenants expect—fast, seamless, and secure. With credentials stored in Apple Wallet or the HqO app, tenants can unlock doors instantly, without friction or delay.
HqO partners with your team to evaluate existing access systems and recommend a solution tailored to your building. We ensure your hardware and software are aligned for scalable implementation and a consistently exceptional experience at every door.
Tenant Day Pass
Flexible, Secure Access When Badges Are Forgotten
Give your tenants the flexibility to issue temporary access credentials when employees forget their badges. When arriving onsite, approved users can simply request a Day Pass at the front desk. Building staff can issue a credentialed badge quickly and securely—minimizing disruption to the workday while maintaining access control standards.
Visitor Management
Create Welcoming, Connected Arrival Experiences
Every arrival shapes how tenants and guests experience your building. Empower property teams and tenant admins to work together to deliver a welcoming, secure, and efficient guest journey—from invitation to check-in—ensuring that every visitor feels informed, supported, and connected. Meanwhile, property teams maintain real-time visibility into expected visitors, streamline front desk operations, and ensure that check-ins are fast, professional, and secure.
QR Visitor Pass
Frictionless, Secure Entry for Every Guest
Simplify the arrival process with digital QR codes sent directly to each guest. QR passes include date, time, host, and entry info—ensuring every visitor arrives informed and ready. Just scan and go.
Watchlist
Proactively Manage Risk Without Slowing Access
Add an extra layer of protection with real-time visitor screening. Watchlist enables landlord admins to flag high-risk individuals and alerts tenant teams when a match is detected—ensuring thoughtful review before access is granted.
SMS Notifications
Mobile-First Guest Invitations for Seamless Arrivals
Deliver critical arrival details directly to visitors' phones—ensuring they have everything they need for a smooth check-in experience. Visitors receive date, time, host information, parking or access instructions, and a unique QR code for secure entry—all via text message.
Pre-approved Vendors
Frictionless Entry for Trusted Vendors
Simplify access for trusted vendors across your portfolio—whether they support building operations or individual tenant needs. Property teams can create vendor profiles in advance, ensuring frequent service providers are verified and ready before they even arrive. Quickly scan their ID, verify their Certificate of Insurance (COI), print a badge, and get them on their way—without slowing down front desk operations or requiring manual approvals.
Audiences
Power Personalization with Smarter Targeting
Easily target users by company, role, or location—so every message, offer, and experience reaches the people it's designed for. Whether welcoming new hires, inviting VIPs to exclusive events, or engaging tenants ahead of a renewal, Audiences gives you the precision to engage with purpose. Integrated with your marketing strategy, it empowers you to personalize the tenant journey—boosting satisfaction and loyalty.
Content Management
Promote the Spaces and Services That Set Your Property Apart
Turn every amenity, event, and service into a discoverable moment. Operators can create and schedule branded updates—connecting tenants to experiences that elevate satisfaction and increase utilization. Whether it's promoting wellness offerings, spotlighting flex space, or launching a seasonal campaign, content becomes a powerful tool to engage your community and reinforce your building's identity.
Communications
Reach Tenants at the Right Moment
Keep your community informed and engaged across the tenant journey. With built-in push and email tools, you can deliver timely, targeted messages—from announcements and promotions to confirmations and updates—all through the channels tenants prefer.
Extend Your Engagement Strategy to the Inbox
Email unlocks a new way to reach tenant. Send rich, branded messages to the right audiences, scheduled in advance or sent in real time—ensuring every update lands where tenants are already paying attention.
Events
Activate Spaces. Connect Tenants. Build Community.
Create and promote curated programming that brings your building to life. From fitness classes to networking mixers, events help you turn every gathering into a branded hospitality experience that drives engagement, highlights amenities, and strengthens tenant relationships.
Admin Check-in
Streamlined Check-In for Staff-Led Guest Management
Give your team the tools to check in attendees with ease—verifying participation and managing capacity in real time. Create a seamless, hospitality-forward experience while capturing the data you need to measure event success.
Self Check-in
Empower Guests with Easy, Contactless Event Entry
Enable tenants and guests to quickly register their arrival at event by accessing a digital check-in through the end user apps—reducing wait times and streamlining high-traffic events. Reduce wait times, and create a more autonomous, frictionless guest arrival.
Paid Entry Events
Monetize High-Value Experiences
Create premium events tenants are willing to pay for. Set ticket prices, manage payments, and track revenue, all in one place. Whether it's a wellness retreat or an executive roundtable, you can deliver memorable programming that boosts engagement and generates returns.
Service Booking
Make Services Easy to Discover, Book, and Enjoy
Activate building services—whether you offer fitness classes, wellness appointments or professional services—make them easy for tenants to discover, reserve, and engage with.
Resource Booking
Turn Space into Strategy and Value
Make it easy for tenants to discover and book amenities—while your team manages access, availability, and usage rules with precision. Activate underused spaces, support hybrid needs, and unlock new sources of engagement and revenue.
Flexible Pricing
Dynamic Rates That Reflect Real Tenant Demand
Offer hourly, half-day, or full-day pricing based on how spaces are actually used. Tailor your strategy to drive utilization, improve tenant satisfaction, and increase revenue.
Discounts
Personalized Incentives That Deepen Tenant Loyalty
Deliver targeted discounts to support tenant productivity, renewals, or special moments. Strengthen relationships and make your most valuable customers feel seen, supported, and prioritized.
Work Orders
Streamline Service with Speed and Hospitality
Give tenants an simple way to submit requests and provide your teams the tools to resolve them quickly, professionally, and transparently. Real-time tracking and messaging help you build trust, reduce friction, and deliver consistently high-quality service.
Custom Issue Types
Tailor Service Categories to Your Building's Needs
Easily configure issue types to reflect your building's operations—from elevator support to tech troubleshooting. Improve tracking, team coordination, and service accuracy across every property.
Property Team Comments
Keep Tenants Informed Every Step of the Way
Send status updates and service notes maintaining transparency while keeping operations smooth and professional. Proactive communication builds trust, reinforces service quality, and supports a hospitality-first experience.
